Technical Analyst

Key Responsibilities:

• Lead the end-to-end technical onboarding process for new clients, ensuring smooth product setup and integration.
• Collaborate with clients to understand their business and technical requirements and design customized implementation solutions.
• Deploy, configure, and test software components across client environments.
• Provide ongoing technical support and troubleshooting during and after onboarding.
• Build scripts and automation tools to simplify deployment and monitoring processes.
• Manage client accounts from a technical standpoint, ensuring stability and performance of integrated systems.
• Liaise with internal teams (Development, QA, IT, Product) to ensure client feedback and implementation insights are incorporated into product improvements.
• Proactively identify opportunities for process enhancements or product innovations.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–6 years of experience in software implementation, onboarding, or technical client support.
• Strong knowledge of Unix/Linux , Shell/Perl/Python scripting
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Highly organized with attention to detail and the ability to manage multiple client implementations simultaneously.
• Self-driven, collaborative, and eager to learn new technologies.
• Preferred: Experience in the banking, financial services, or capital markets domain and familiarity with FIX protocol .

About the Team:

The Client Services Team partners with global financial clients — including banks, asset managers, and hedge funds — to deliver seamless onboarding and ongoing technical support. We work closely with internal teams across Development, QA, IT, and Sales , providing deep technical insights and contributing to product evolution.

This role offers a unique opportunity to build domain expertise in foreign exchange (FX) markets and gain end-to-end exposure to financial systems used across front, middle, and back-office operations.