Technical Analyst 5-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The Sr. Principal Support Engineer serves as a proactive technical authority responsible for ensuring the highest levels of customer satisfaction through advanced troubleshooting, solution implementation, and risk mitigation. This role is recognized across Oracle, partners, and customers as a top-tier expert in complex, open-systems environments.

The engineer will develop and contribute to automated diagnostic tools, instrumentation, and knowledge assets to prevent and resolve customer issues. They will play a critical role in GPU and server diagnostics, early-stage hardware validation, and new product deployment. The position requires deep collaboration with engineering, development, manufacturing partners, and cross-functional support teams to address systemic issues and drive long-term product reliability.