Technical Analyst II

KEY ACCOUNTABILITIES
Troubleshooting
Provides second level of troubleshooting for hardware and software and following the support provided by the team members 
Liaises with the IT Helpdesk and IT security team to support the users during provision system support  
Installs and performs repairs to hardware, software, and peripheral equipment to ensure minimised downtime for users
Refers to technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Reviews Help Desk logs and maintains records of daily data communication transactions, problems and remedial action taken, and installation activities for review, planning and forecasting purposes

Safety, Quality & Environment
Ensures compliance to all relevant safety, quality and environmental management policies, procedures and controls across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitude

Related Assignments
Performs other related duties or assignments as directed

AUTHORITY/ DECISION MAKING
Guidelines
Thinking within clearly defined policies, standards and specific objectives

Decision Making:
Direction of work is subject to practices and procedures, output is managed