Technical Application Service Specialist

Sunday 26 July 2026 Hybrid Working Senior Site Reliability Engineer (TASS) role based in Hyderabad, responsible for ensuring IT service stability, resilience, and rapid recovery during incidents and outages.
Leads incident, problem, and recovery management by coordinating cross‑functional teams and driving root‑cause resolution in high‑pressure environments.
Owns operational readiness through ITIL-aligned processes, runbooks, monitoring, automation, and continuous service improvement.
Requires 6–14 years of experience in enterprise IT operations, strong service mindset, and exposure to SRE/DevOps, monitoring tools, and 24×7 support models.

• Job Title: Senior Site Reliability Engineer
  Location: Hyderabad
  Position: Full time
  Years of experience: 6 to 14
  About this opportunity
  We're looking to recruit a Technical Application Service Specialist (TASS) to work within the < Hyderabad >. As a TASS, a solid technical background will be required to lead the IT recovery process in the event of system outages, incidents, or disasters. Coordinate multi-functional teams, manage recovery activities, maintain operational readiness, and ensure IT service stability. The TASS drives continuous improvement across operational processes and ensures service levels are consistently met or exceeded.
  We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge — it's what makes you awesome!
  What follows is what you might find our TASS mostly doing, but your experience will flex depending on the team’s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.
  What you’ll need
• Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment.
• A good understanding of ITIL processes, especially Incident, Problem and Change.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.
• You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.
• A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.
• Coordinate problem management efforts to identify root causes and implement permanent fixes.
• Maintain and improve runbooks, support documentation and operational procedures.
• Lead daily standups and operational reviews ensuring team alignment and service transparency.
• Contribute by finding opportunities for automation or self-service.
• Ensure alignment with service level agreements, performance indicators, and compliance requirements.
• Clear communication and interpersonal skills in engaging with users of diverse technical skill levels.
• Effective time management skills with the ability to work on multiple tasks simultaneously, prioritising tasks due to shifting priorities.
• And any experience of these would be really useful
• A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
• A familiarity with incident management and business continuity software i.e. Service Now.
• Demonstrable experience in leading recovery teams in fast-paced situations.
• ITIL Foundation certification.
• Experience in enterprise environments with 24*7 operations.
• Familiarity with monitoring tools (e.g. Splunk, Dynatrace)
• Exposure to Agile, DevOps or SRE principles.
• About working for us
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
  We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
  And it’s why we especially welcome applications from under-represented groups.
  We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.