Technical Business Analyst

Technical Business Analyst

Primary

Collaborate with business stakeholders and technical teams to gather, analyze, and document business and system requirements

Write detailed user stories and acceptance criteria for development and QA teams

Build and maintain dashboards using Dynatrace, QM, and Kibana logs to monitor performance, identify issues, and track KPIs

Perform root cause analysis leveraging logs and monitoring tools, providing actionable insights

Support system integration activities, validating data flows and cross-application dependencies

Partner with Product Owners during PI planning sessions and backlog refinement

Translate complex technical data into clear, business-friendly insights and recommendations

Ensure requirements traceability from definition through testing and delivery

Collaborate with architects, developers, and testers to align solutions with business objectives

Leverage AWS environment experience for troubleshooting, monitoring, and solution validation Scrum Master

Secondary

Facilitate essential Agile ceremonies when required (sprint planning, daily stand-ups, retrospectives)

Remove minor impediments to enable efficient delivery

Promote transparency and visibility through Agile metrics and dashboards

Encourage collaboration and communication across distributed teams

Support Product Owners with backlog prioritization and refinement

Provide light coaching on Agile practices, fostering a culture of continuous improvement

6+ years of Tech BA & SM experience with stronger emphasis on Technical BA skills

Technical degree or equivalent professional experience

Strong background in analytics, systems development, and dashboard creation

Hands-on experience with Dynatrace, QM, Kibana logs in an AWS environment

Proficiency in JIRA and Agile tools

Knowledge of SAFe and Scrum frameworks

Excellent communication skills for both technical and non-technical stakeholders

Local to Chicago preferred (close collaboration with product owners and PI planning)

Airlines experience