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Technical Business Analyst

India

Why join us?:

Part of a team of world class customer focused business process, workflow & systems analysts in an international Legal Services business. You will be required to work with business users across the firm to identify requirements, analyse problems/opportunities with the view to designing and configuring digital legal processes and workflows on a new low-code SaaS Case Management System, part of new suite of high quality, fully integrated platforms in an exciting programme of Digital Transformation. Maximising the customers' experience & the effectiveness of DWFs new technology services, defining and driving best practice, productivity and efficiencies.

Responsibilities:

1. Working through the entire implementation lifecycle; from initial requirements workshops, configuration, testing and training;

2. Focusing on customer engagement and end user experience, gather/elicit high quality business and technical requirements that will improve the effectiveness of our new IT services as well as identifying opportunities to design new solutions.

3. Understanding how work types fit into wider Enterprise Architecture/hierarchy and supporting with recommendations for integration and data architectures

4. Configuration of business processes in the low code Case Management System inclusive of phase plans, forms, data, workflows, portal pages

5. Work with the Dev/Product teams to design and implement enhanced features and widgets and ensure the deliverable meets exacting quality standards.

What will help you succeed in this role?:

Essential

Degree level qualifications and experience as a Business Analyst / Technical Business Analyst, capable of designing and delivering methodologies and solutions that best fit the strategic direction and culture of a business.
Experience of successful end to end management of changes from understanding the needs of the customer right through to testing, implementation and communications.
Strong interpersonal, communication skills & a passion for user experience, with proven experience of building and developing excellent relationships with customers & service providers and strong stakeholder management skills
Agile methodology, especially scrum, prototyping, MVP and the delivery of benefits in an iterative manner.

Desirable

Delivering & using Legal Technology software solutions (SharePoint, ShareDo, 3e)
Business process modelling, workflow design and form automation.
An understanding/experience of other IT activities including: application development, configuration, IT Infrastructure, databases, service management.& change management
Quality Assurance & Testing
Project Management

What we offer:

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us:

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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