Technical Client Onboarding Manager - Karachi

We are actively seeking a talented and experienced Technical Client onboarding manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities

• Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Work closely with clients and their tech teams to fully integrate into their marketing tech stack.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Analyze the platform usage requirements of the new customer and plan internal developments if needed
• Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
• Maintain correct project time frames, estimates, and status reports
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.

Requirements

• Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.
• Professional Project Management Certification from accredited institution preferred
• Demonstrated understanding of Project Management processes, strategies, and methods
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles
• Conversational English is a must
• Experience in implementation of marketing communication channels and data structure is a plus.

Job Type: Full-time

Pay: From Rs175,000.00 per month

Application Question(s):

• Are you comfortable working full time on remote basis?

Work Location: Hybrid remote in Karachi