Technical Client Specialist

Role Overview

The Technical Client Specialist serves as a hands-on technical resource supporting client

implementations and ongoing client operations at ClearCost Health. This role is focused on

investigating and resolving complex data and platform-related questions that arise from

high-touch client engagements, particularly when issues require direct interrogation of data,

systems, or integrations.

This role operates at the intersection of client work and technical investigation. You will partner

closely with Data Operations, Customer Success, Product, and Engineering teams to respond

to urgent client inquiries, validate data behavior, diagnose discrepancies, and provide clear,

accurate explanations. While not a primary account owner, this role regularly flexes into

client-facing conversations as a trusted technical representative when deeper data context is

required.

Day-to-day work is driven by active client needs, including new client implementations, platform

expansions, and ongoing support for complex partners. Success is measured by

responsiveness, accuracy, and technical judgment, along with the ability to take ownership of

investigations and work collaboratively across teams to drive issues through resolution.

This role is ideal for someone who enjoys problem-solving, is comfortable working directly with

production data in SQL, thrives in ambiguity, and can balance technical depth with clear

communication in a fast-paced, client-driven environment.

Key Areas of Responsibility

• Investigate complex client inquiries related to data quality, pricing behavior, network configuration, incentives, eligibility, and platform outputs
• Query and analyze data using SQL and internal tools to diagnose issues, validate expected behavior, and identify root causes
• Support new client implementations by reviewing and validating data inputs, mappings, and downstream results
• Serve as a technical partner to Customer Success and Data Operations teams, helping respond to high-urgency, high-touch client questions
• Participate in client conversations as needed to explain technical findings, data behavior, or investigation outcomes
• Work cross-functionally with Product, Engineering, QA, and Data Operations to triage issues and drive resolution
• Independently own investigation workstreams from intake through resolution, including follow-up and documentation
• Monitor for recurring data or integration issues and surface patterns or risks to internal teams
• Maintain clear documentation of investigation findings, common issues, and troubleshooting approaches
• Assist in improving processes related to data inquiry intake, investigation workflows, and knowledge sharing
• Operate with a security-first mindset when handling PHI and PII, ensuring compliance with company policies and regulatory requirements

Qualifications & Skills

• Bachelor's degree or equivalent professional experience
• 4-6+ years of experience in a technical, data-focused role such as technical analysis, data operations, implementation support, or technical customer support
• Strong SQL querying skills with the ability to investigate real-world production data
• independently
• Familiarity with healthcare data, benefits administration, claims, and/or provider networks
• Experience working with data ingestion workflows, integrations (including SSO), or partner-provided data feeds
• Demonstrated ability to troubleshoot complex technical or data issues and drive them to resolution
• Strong analytical and problem-solving skills with attention to detail
• Ability to communicate technical findings clearly to non-technical stakeholders, including clients
• Comfort working in fast-paced environments with shifting priorities and urgent timelines
• Experience using tools such as Jira, Google Workspace, and Microsoft Office
• Self-motivated, autonomous, and comfortable operating in a fully remote environment

Preferred Qualifications

• Experience supporting client implementations or high-touch enterprise clients
• Experience working with ETL processes, data validation, or data quality monitoring
• Exposure to AWS, SFTP workflows, or technical data transfers
• Experience collaborating closely with engineering teams on issue triage and resolution

Why You'll Love Working Here

• A people-first culture where your work directly shapes how employees experience the company.
• The opportunity to blend technology, compliance, and human connection to create a modern People function.
• A chance to experiment with AI and automation to elevate efficiency and insight.
• Competitive pay, great benefits, and a supportive, collaborative team that believes in continuous improvement.

Location: Remote anywhere within the US (Must be located in the US)

Salary: $110,000 - $120,000 annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance

Core Competencies:

One Team:

Act as one team with fellow MacroMates and customers

Value humility, low ego, and collaboration

Maintain an All for One, One for All attitude

Deliver on Promises:

Do the right thing

Do what you say you will do

Work with a sense of urgency and transparency

Macro Thinking:

Challenge yourself and others to think boldly, bigger, and into the future

Lead with a Growth Mindset

Act as a thought leader for the healthcare industry

MacroHealth is an equal opportunity employer.