Technical Consultant

Technical Consultant - Infrastructure TeamModernLogic Solutions Ltd

At ModernLogic we believe that the customer journey should not end with a successful implementation. By offering a fully integrated consulting and support services package we allow our clients to maximise the investment in their software, safe in the knowledge they are backed up by our industry leading support offering. ModernLogic’s unique subscription and upgrade service offerings allow us to tailor a solution to the specific needs of the client, ensuring they remain supported and on the upgrade path for years to come.

Role Overview

We are recruiting an Infrastructure Technical Consultant with 3–5 years of experience to join our Infrastructure Team. The role requires strong skills in Unix/Linux and Windows administration, along with mandatory customer communication experience. The need to manage infrastructure, resolve issues, and support cloud and on-premises environments. This role is based remotely in India on a full-time basis. ModernLogic are interested in all levels of seniority for this role, whether you are Junior or Senior or somewhere in the middle, if you are seeking an opportunity – get in touch! Main Responsibilities

• Manage and support customer infrastructure, including upgrades, patching, backups, and disaster recovery.
• Perform system administration on Unix/Linux and Windows servers.
• Monitor, troubleshoot, and resolve issues within agreed SLAs.
• Support cloud and hybrid deployments (AWS preferred).
• Provide clear and timely communication to customers regarding incidents and resolutions.
• Work with internal teams and customers to establish and follow best practices.

Qualifications, skills and experience required

Essential

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 3–5 years of hands-on experience in infrastructure administration or IT support.
• Strong knowledge of Unix/Linux and Windows environments.
• Familiarity with cloud environments (AWS preferred) and basic networking.
• Proven experience in customer communication and interaction.
• Ability to handle multiple priorities in a fast-paced environment.

Desirable

• Prior experience in a technical consulting or support role.
• Working knowledge Amazon AWS, RedHat Linux technologies
• Previous WMS experience is not essential but highly recommended.

Personal Profile

• Used to working to own initiative
• Strong written and oral communication skills in English
• Works methodically with attention to detail
• Leads by example, can and will motivate his team & peers
• Personal flexibility to work hours as required including from time to time working in weekends
• Practical approach by using rigorous logic and methods to solve problems with effective solutions
• Dynamic approach to work tasks, our priorities can change quickly and frequently, you must be able to adapt to an ever changing landscape

Job Type: Full-time