Healthcare Executive – Call center support

Job Title: Healthcare Executive – Call Center Support

Summary of Duties

• Handle incoming patient calls to the call center line and perform triage.
• Connect patients with the on-call doctor if required.
• If doctor consultation is not needed, book appointments or provide appropriate advice for further action.
• Flexibility to work in rotational shifts (weekly off on Thursday and Friday).

Key Responsibility Areas

• Ensure punctuality – attendance is key for this role.
• Maintain courtesy and professionalism with co-workers.
• Provide patient care and satisfaction, considering each patient’s circumstances (high priority).
• Direct patients to the appropriate department or individual for assistance.
• Maintain a clean and organized workspace.
• Stay updated with office and department procedures.
• Participate in educational activities and attend physician staff meetings.
• Adhere to company policies as per the Employee Handbook.
• Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
• Be available for client-required meetings when working offshore, including odd hours.

Skills / Attributes Required

• Strong medical knowledge.
• Prior experience working as a Nurse in ER or hospital settings.
• Proficiency in operating computers, phones, and basic office equipment.
• Fast and accurate typing skills.
• Excellent and clear communication (mandatory).

Educational Qualification

• Nursing degree OR doctors who have not completed their degree but possess strong medical knowledge.
• Homeopathy doctors.
• Ayurveda doctors.

Roles & Responsibilities (After-Hours Patient Care Support)

• Attend patient calls via softphone.
• Assess and understand the patient’s needs, and triage accordingly.
• Connect with the doctor if treatment can be provided over the phone.
• Provide advice if symptoms can be managed by a nurse.
• Offer next-day appointments based on symptoms.
• Advise patients to visit the ER in case of worsening symptoms.
• Follow client-defined protocols for patient care.

Job Types: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

Application Question(s):

• Are you comfortable working in rotational shifts with Thursday and Friday as your weekly off?
• We have a walk-in interview at the office on the 8th and 9th. Please confirm your availability.

Experience:

• Patient care: 2 years (Required)

Work Location: In person

Speak with the employer
+91 7349793407