Customer Support Engineer

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree