Technical Consultant (Microsoft 365 / Cloud Services)

Overview

Lucayan Technology Solutions is seeking Technical Consultants, to provide technical consulting, support, and troubleshooting for Microsoft 365 (M365) services. Multiple positions are available. These roles will focus on integration, configuration, and optimization of the IRS M365 cloud environment, including AvePoint Online Services. The ideal candidates bring hands-on experience in Microsoft 365, cloud technologies, and supporting federal or enterprise environments with strict compliance requirements.

Key Responsibilities

• Provide technical support and troubleshooting for M365 services and AvePoint Online Services.
• Assist with integration, configuration, and optimization of M365 tools and solutions.
• Support user permissions management, data retention policies, and compliance settings.
• Develop and maintain technical documentation, user guides, and knowledge base articles.
• Collaborate with IRS SMEs and project teams to resolve complex technical issues and ensure alignment with IRS-specific requirements.
• Participate in technical reviews, solution implementation, and adoption of best practices.

Required Qualifications

• Minimum 5 years’ experience in technical consulting, support, or systems administration roles, with a focus on Microsoft 365 in enterprise or government environments.
• Experience supporting federal government clients or environments with high compliance and security requirements; IRS experience preferred.
• Proficiency in Power Platform, PowerShell scripting, and SharePoint Administration.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent written and verbal communication abilities.
• Ability to work effectively in a remote, compliance-focused federal environment.

Security Clearance & Training Requirements

• Must have or be able to obtain a Public Trust (MBI) clearance.
• Must complete all IRS-required security, privacy, and compliance training.
• Must adhere to federal cybersecurity and organizational protocols.

Preferred Qualifications

• Familiarity with AvePoint Online Services and cloud management tools.
• Experience supporting distributed or remote technical teams.
• Knowledge of federal compliance frameworks such as NIST, FISMA, and Zero Trust.
• Experience creating training materials and providing end-user support for M365 solutions.

Work Environment

• Fully remote position with collaboration across distributed technical teams, project staff, and IRS SMEs.
• Fast-paced, compliance-driven environment requiring attention to detail and adherence to federal standards.
• May involve occasional after-hours support for deployments, system updates, or urgent technical issues.
• Requires ownership of deliverables, strong communication, and collaborative problem-solving skills.

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