Technical Coordinator Hertz Financial Services Rental & Leasing

Technical Coordinator Hertz Financial Services Rental & Leasing

Al-Futtaim Automotive

Responsibilities

• Supervising/Guidance: Act as a mentor to logistics drivers, ensuring they understand the importance of delivering great customer service, meet expectations and department targets, hold regular team meetings, and update action plans.
• Reporting: Take ownership of daily vehicle inventory, transaction reports, fleet on replacement, same day return, vehicle ageing, etc., to improve overall efficiency.
• Logistics Co ordination: Ensure lease ready vehicles are delivered on time, meet TAT for vehicle aging and reduce fleet on replacement; serve as the key account point of contact for service bookings and maintenance tasks; meet and exceed KPIs.
• Customer Complaints and Resolution: Adhere to policies for customer query handling and complaints resolution; escalates challenges to team leaders or managers when required.
• Team Briefing & Training: Conduct daily shift briefings, weekly progress meetings, and at least two training sessions (new or refresher) to reinforce processes and customer service.
• General: Coordinate logistics to ensure smooth operation flow, ensure compliance with safety and operational guidelines, and develop strategies to optimize fleet performance and customer service.

Required Skills

• Strong leadership and mentoring ability.
• Proficiency in Microsoft Office programs for reporting and analysis.
• Excellent customer relationship management skills.
• Capability to handle operational logistics under pressure.

Qualifications

• Bachelor's degree or equivalent.
• Knowledge of MS Office, including Word and Excel.
• Familiarity with UAE roads, locations and RTA legislations.
• Over 2 years of experience managing people in a logistical role.
• Over 5 years of experience in the automotive industry.
• Excellent team building and leadership skills.
• Problem solving and analytical capabilities.
• Proven ability to plan and organize efficiently.
• Proficiency in professional communication and presentation, both written and verbal.

Seniority level

Mid Senior level

Employment type

Full time

Job function

Information Technology