Technical Coordinator, Textile Exchange

Company Overview
SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.

Job Overview
The Technical Coordinator, Textile Exchange requires a background in a technical field (i.e., science, technology, engineering, mathematics, etc.), ideally with some knowledge of textiles production, textile exchange, or circularity, as well as a passion to work on environmental sustainability issues. This position requires excellent organization, self-motivation, and the ability to work independently. The Technical Coordinator supports Textile Exchange certification clients globally by conducting remote reviews of certified transactions and issuing certificates to validate those transactions, engaging with clients and staff as required. This position may also support the Recycled Content program with transaction certificate generation.

Relevant Standards/Schemes

• Textile Exchange
• Other programs in the EBC division, as needed

Essential Duties and Responsibilities
Transaction Certificate Review and Issuance

• Review client applications, along with required documents, following the requirements of the Transaction Certificate (TC) Issuance Policy; required documents include supporting or evidence documents to align with the TC application, such as invoices, bills of lading, production documents, etc.
• Respond to clients via email to indicate the application has been received
• Ensure that clients submit all required documents and those documents support the information indicated on the application before issuing any certificate
• Request missing documentation or required clarifications in a timely manner
• Create Transaction Certificates, using the most up to date templates on file, following the complete submission of documentation (current system) or issuance of generated transaction certificate once software tool is complete (upcoming system)
• Update Transaction Certificate tracker on a daily basis with key information regarding the Transaction Certificate application

Additional Responsibilities

• Adhere to requested timeline of client, adjusting prioritization based on the due dates of the incoming TC applications (14-day, 3-day, and 24-hour)
• Amend transaction certificates, as requested, within a 14-day period and update the tracker
• Immediately communicate with the Operations Manager if a request is received with details such as sites or products that are not in the client’s scope certificate on file
• Participate in occasional meetings, as required, which will take place in the morning US Eastern Standard Time
• Take all required training courses, including Docebo Textile Exchange training, ongoing Ninjio training, and any other training, as assigned
• Complete training and issue RCC transaction certificates, as needed
• Clarify TC application requirements to clients, as needed
• Edit relevant program documents or create program templates, as needed

Minimum Qualifications

• Bachelor's Degree in a technical field (Science, Technology, Engineering, Mathematics, or related) or
• 3+ years of experience working in a related technical sector
• Understanding of or willingness to learn the principles of Textile Exchange and/or circularity
• Fluent in English with work experience that involves professional verbal and written communication
• Ability to complete time-sensitive projects and to provide realistic deadlines
• Excellent organizational skills and strong attention to detail with a commitment to accuracy and quality
• Strong interpersonal skills and teamwork orientation with the ability to work effectively with diverse teams and stakeholders
• Proficient with business software including Outlook, Word, Excel, and database management
• Initiative, good judgment, and ability to work independently in a changing environment

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Working Remotely
At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office.

Estimated Gross Annual Salary

EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.