Technical Customer Service Representative (9:30am to 6:30pm)

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Customer Service Representative to join our team!

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation. This position ensures all customer interactions are conducted in a professional and customer-friendly manner. Functions as a member of a team that provides combined effort to exceed customer expectations.

• Qualified applicants will have at least an Associate’s Degree in a Technical field or two (2) or more years of technical experience.
• Two (2) or more years of customer service experience; experience in phone-based service setting is a plus.
• High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
• Must work well under pressure and maintain professionalism during demanding situations
• Must be self-motivated, confident, highly dependable, and have solid follow- up skills
• Excellent organizational skills and computer & keyboarding skills
• Strong math skills to calculate figures and amounts such as discounts, percentages
• Exceptional verbal and written communication
• Ability to interact with other departments to gain access to necessary information and be able to multitask
• Ability to respond to needs of customers in a timely and value-added manner
• Professional telephone presence and ability to respond to customers in a timely and value-added manner
• Valid Driver’s License

The work schedule for this position is Monday through Friday 9:30am to 6:30pm and the occasional Saturday.

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, Paid-time Off (PTO), holidays, 401k, 401k matching and wellness benefit programs.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Loyal: Shows firm and constant support to a cause
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.