Technical Customer Support Specialist

tossdown is looking for a Technical Customer Support Specialist with hands-on experience in software or SAAS support to join our team. You will be the first point of contact for technical inquiries, troubleshoot issues, and guide clients to ensure a seamless experience with our SAAS e-commerce solutions.

Experience:

• Minimum 2 years in technical support, preferably in software, technology, or e-commerce.

Key Responsibilities:

• Serve as the primary point of contact for technical client inquiries, issues, and software-related concerns.
• Diagnose and resolve technical issues promptly, coordinating with internal teams when necessary.
• Manage support tickets using project management tools, ensuring timely resolution and client satisfaction.
• Provide guidance and training to clients on using tossdown’s SAAS solutions effectively.
• Collect technical feedback from clients and communicate insights to the product and development teams for improvement.
• Stay updated with SAAS platform updates, industry trends, and emerging technologies.
• Maintain detailed documentation of technical interactions, solutions, and best practices.
• Support clients across multiple channels, including email, phone, and messaging platforms.

Ideal Candidate:

• Bachelor’s degree in a technical or relevant field.
• Proven experience in technical support for software or SAAS products.
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication skills to explain technical concepts clearly to clients.
• Proficiency in project management and ticketing tools.
• Empathetic and client-focused, with a proactive approach to technical problem-solving.
• Willingness to learn new technologies and SAAS platform features.

Job Type: Full-time

Pay: Rs65,000.00 - Rs85,000.00 per month

Work Location: In person