Technical Customer Support Specialist (Remote – Dutch / English speaker)

Location: Fully Remote - multiple roles, bi-lingual agents - Must have English + Dutch.

Job Type: Full-Time

Compensation: $5 USD per hour

About the Role

We're looking for a tech-savvy and customer-focused Technical Customer Support Specialist to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and ensuring they receive world-class service.

You’ll work closely with cross-functional teams and be a key part of delivering a seamless and positive customer experience.

Key Responsibilities

Provide responsive and professional support to customers via email, live chat, and phone
Troubleshoot technical issues related to our product or service using internal tools and documentation
Walk users through product features, configurations, and best practices
Escalate complex or unresolved issues to Tier 2 support or engineering teams
Maintain accurate records of customer interactions in the ticketing system
Collaborate with product and development teams to report bugs or user feedback
Help improve internal and external support documentation
Proactively monitor system alerts and reach out to affected users if necessary

Requirements

1–3 years of experience in a technical support or customer service role
Fluent in both English and Dutch (spoken and written)
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to explain complex technical topics in clear, simple terms
Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk
Basic understanding of common platforms (Windows/macOS, web browsers, etc.)

What We Offer

$5 USD per hour
Fully remote position – work from anywhere
Paid training and onboarding
Growth and development opportunities
Supportive, multicultural team environment
Long-term opportunity for the right candidate

Job Type: Full-time

Pay: From E£40,000.00 per month

Application Question(s):

How soon are you available to start if selected for this role?
What is your current internet download and upload speed? (Please include both figures and a recent speed test link)

How many years of experience do you have in a customer service or support role?
How many years of experience do you have handling inbound customer calls?
How many years of experience do you have using Customer Relationship Management (CRM) tools such as Zendesk, Salesforce, or Microsoft Dynamics?
Are you able to work full-time, Monday to Friday, from 8:00 AM to 5:00 PM EST?

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