Technical Functional Analyst

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Technical Functional Analyst role is crucial for enhancing MetLife's technical capabilities to manage risk across the company. Understanding the risk framework, exploring technical options, and recommending, influencing, and executing contemporary technology solutions are key goals for this position.

This is an exciting opportunity for a technical functional analyst who appreciates the importance of risk management and has a passion for being part of a great and successful team. You will play a key role in understanding the needs of our business partners, researching the best technology solutions in partnership with the Risk IT team, Architecture, and other departments, and helping drive execution. Additionally, you will have the opportunity to learn and implement cloud-based and AI solutions that will be integral to the pattern and orchestration for successful delivery

• Enable and coordinate the development and implementation of technology solutions for Compliance, Operational Risk Management, Technology Risk, and Internal Audit.
• Understand business and risk needs, including the external landscape, to gather, drive, and influence requirements for the highest impact.
• Create and maintain comprehensive project documentation, including plans, status reports, and risk assessments.
• Oversee the integration of new technology solutions with existing systems and processes.
• Manage project timelines, budgets, and resources to ensure successful delivery.
• Develop and execute test plans to ensure the quality and functionality of technology solutions.
• Coordinate with business partners, IT teams, Architecture, and other departments to understand their needs and deliver effective solutions.
• Work with vendors and technical teams to develop plans, drive execution, and validate functionality.
• Research and recommend contemporary technology options to enhance risk management capabilities.
• Collaborate with our and vendor developers and engineers to design and implement the right technical capability.
• Learn and implement cloud-based and AI solutions as part of the technology strategy.

• At least 5 years of hands-on experience as a business analyst or technical analyst.
• Excellent written and verbal communication skills.
• Ability to create leadership-level PowerPoint presentations to provide status updates and help facilitate key deliverables, including project management schedules.
• Intellectual curiosity and an appetite to continuously learn new tools and business (risk) opportunities and needs.
• Proven ability to gather, drive, and influence requirements for the highest impact.
• Experience working with vendors and technical teams to develop plans, drive execution, and validate functionality.
• Technical proficiency to collaborate with developers and engineers to design and implement the right technical capability.

• Familiarity with data analytics and visualization tools such as Power BI.
• Experience working in a large global company.
• Strong understanding of risk frameworks and the ability to recommend, influence, and execute contemporary technology solutions.
• Knowledge of cloud-based and AI solutions and their application in risk management.
• Preference for individuals with experience supporting risk areas (Compliance, Operational Risk, Technology Risk, or Credit Risk).
• Knowledge of risk management taxonomies that would be applicable to GRC solutions
• Proficiency in scripting languages like Python or SQL for data analysis and automation.
• Experience with Agile methodologies and tools like AZDO.
• Strong problem-solving skills and the ability to think critically and strategically.
• Ability to mentor and guide junior team members in technical and functional aspects.