Technical IT Engineer

Job Title: Technical Engineer

Location: [City, State or Remote]

Job Type: [Full-Time/Part-Time/Contract]

Department: Engineering / Technical Support / IT

Reports To: Technical Manager / Engineering Lead / Operations Manager

Job Summary:

We are looking for a detail-oriented and skilled Technical Engineer to provide technical support, troubleshoot issues, and assist in the development and maintenance of technical systems or products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information clearly to clients or internal teams.

Key Responsibilities:

• Provide technical support for hardware, software, or engineering systems.
• Troubleshoot and resolve technical issues reported by users or clients.
• Assist with the design, testing, and implementation of new systems, products, or upgrades.
• Collaborate with engineers, developers, and support staff to ensure smooth deployment of technical solutions.
• Prepare technical documentation, user manuals, and troubleshooting guides.
• Train users or clients on product/system functionality and best practices.
• Maintain and monitor systems for performance, reliability, and security.
• Coordinate with vendors or third-party service providers when needed.
• Escalate complex issues to senior engineers or developers when necessary.
• Stay current with new technologies, industry trends, and product knowledge.

Maintain infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; support internet, intranet, LANs, WANs, and network segments

• Perform MS Active Directory tasks (ex: user/group, security permissions, group policies, print services); research event log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly

• Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed

• Assist the help desk and other teams with troubleshooting to identify root causes, and provide technical support when needed.

• Perform routine and scheduled audits of all systems, including backups Candidate Profile:

• Proven success in an IT role with a minimum 2 years’ experience.

• Experience in Windows server operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

• Experience in VMWARE

• Experience with Cloud Applications and handling of Microsoft 365 . EXCHANGE

• Experience in FortiGate/Sophos Firewall policy creation, SD-WAN routing, VPN connection, SSL Certificates.

• Familiar with Veeam Backup & Replication application for backup jobs, restoring backups, and cloud backup.

Required Qualifications:

• Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
• Proven experience in a technical support or engineering role.
• Strong knowledge of relevant systems, hardware, or software.
• Excellent troubleshooting and analytical skills.
• Ability to read technical diagrams, schematics, or manuals.
• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to handle pressure and prioritize tasks.

Preferred Skills & Tools (Based on Industry):

• IT/Software: Windows/Linux, Networking, SQL, VMware, cloud platforms (AWS, Azure), ticketing systems.
• Manufacturing/Electronics: PLCs, CAD software, product testing, quality assurance, mechanical systems.
• General: Scripting (PowerShell, Python), monitoring tools, CRM or ERP systems.

Certifications (Optional but Advantageous):

• CompTIA A+/Network+/Security+
• Microsoft Certified (MCSA/MCSE)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation
• PMP (for project-focused roles)

Working Conditions:

• May require travel to client sites or remote locations.
• On-call availability or extended hours during critical incidents or project deadlines.

Priority will be given to Bahraini National , Expats can be considered as well.

Job Type: Full-time

Pay: BD450.000 - BD500.000 per month