Technical IT Engineer

Manama, Bahrain

Job Title: Technical Engineer

Location: [City, State or Remote]

Job Type: [Full-Time/Part-Time/Contract]

Department: Engineering / Technical Support / IT

Reports To: Technical Manager / Engineering Lead / Operations Manager

Job Summary:

We are looking for a detail-oriented and skilled Technical Engineer to provide technical support, troubleshoot issues, and assist in the development and maintenance of technical systems or products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information clearly to clients or internal teams.

Key Responsibilities:

Provide technical support for hardware, software, or engineering systems.
Troubleshoot and resolve technical issues reported by users or clients.
Assist with the design, testing, and implementation of new systems, products, or upgrades.
Collaborate with engineers, developers, and support staff to ensure smooth deployment of technical solutions.
Prepare technical documentation, user manuals, and troubleshooting guides.
Train users or clients on product/system functionality and best practices.
Maintain and monitor systems for performance, reliability, and security.
Coordinate with vendors or third-party service providers when needed.
Escalate complex issues to senior engineers or developers when necessary.
Stay current with new technologies, industry trends, and product knowledge.

Maintain infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; support internet, intranet, LANs, WANs, and network segments

Perform MS Active Directory tasks (ex: user/group, security permissions, group policies, print services); research event log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly

Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed

Assist the help desk and other teams with troubleshooting to identify root causes, and provide technical support when needed.

Perform routine and scheduled audits of all systems, including backups Candidate Profile:

Proven success in an IT role with a minimum 2 years’ experience.

Experience in Windows server operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

Experience in VMWARE

Experience with Cloud Applications and handling of Microsoft 365 . EXCHANGE

Experience in FortiGate/Sophos Firewall policy creation, SD-WAN routing, VPN connection, SSL Certificates.

Familiar with Veeam Backup & Replication application for backup jobs, restoring backups, and cloud backup.

Required Qualifications:

Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
Proven experience in a technical support or engineering role.
Strong knowledge of relevant systems, hardware, or software.
Excellent troubleshooting and analytical skills.
Ability to read technical diagrams, schematics, or manuals.
Strong written and verbal communication skills.
Customer-focused mindset with the ability to handle pressure and prioritize tasks.

Preferred Skills & Tools (Based on Industry):

IT/Software: Windows/Linux, Networking, SQL, VMware, cloud platforms (AWS, Azure), ticketing systems.
Manufacturing/Electronics: PLCs, CAD software, product testing, quality assurance, mechanical systems.
General: Scripting (PowerShell, Python), monitoring tools, CRM or ERP systems.

Certifications (Optional but Advantageous):