Technical IT Operations Professional

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Technical IT Operations Professional serves as an onsite IT lead for the Austin, TX location, supporting end users, local and remote offices, executives, lab manufacturing, and R&D environments. This role blends hands on technical support, project management, and business relationship management, with direct accountability for IT services that enable mission critical operations.
The position requires a high degree of autonomy, technical depth, and professional judgment, operating in environments where system availability, change control, and response time directly impact business outcomes

IT Operations & Site Support

• Provide remote and hands‑on IT support for end‑user devices, peripherals, conference rooms, and other IT technologies.
• Serve as an escalation point for complex or high‑impact IT incidents.
• Support workstation provisioning, break/fix, printing, and local infrastructure end points.
• Ensure executive areas and shared spaces are operational.
• Maintain critical IT security measures and remediate vulnerabilities.
• Coordinate vendors supporting onsite IT services, including hardware suppliers and OEM support.
• Manage purchase orders, deliveries, onsite service activities, and vendor accountability.
• Ensure IT assets are tracked and lifecycle‑managed according to enterprise standards.

Lab Manufacturing & R&D Support

• Provide onsite IT support for business‑critical lab manufacturing and R&D environments.
• Support IT components associated with lab systems, engineering workstations, and manufacturing‑adjacent technologies.
• Respond rapidly to incidents impacting lab or manufacturing operations to minimize downtime.
• Operate within regulated and controlled environments, adhering to access, change, and documentation requirements.

Project Management & Delivery

• Lead and execute IT projects, including expansions, office builds, infrastructure upgrades, and technology refreshes.
• Own project coordination activities including requirements gathering, scheduling, vendor engagement, execution, and transition to operations.
• Manage risks, dependencies, and business impacts associated with IT changes in production or lab environments.
• Communicate project status, risks, and outcomes to business and IT leadership.

Executive Support & Business Relationship Management

• Provide and promote IT services to executives and senior leaders.
• Act as the primary IT relationship manager for site leadership, lab management, and key stakeholders.
• Translate business, manufacturing, and R&D needs into actionable IT solutions and delivery plans.
• Represent IT in site‑level, operational, and leadership discussions

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years experience in enterprise IT operations and site support with strong hands‑on technical execution.
• 5+ years experience supporting business‑critical regulated environments (manufacturing, lab, R&D, healthcare, or engineering).
• Experience providing executive‑level IT support with professionalism and discretion.
• 2+ years demonstrated experience coordinating or leading IT projects from planning through execution.
• Strong troubleshooting skills across end‑user computing and enterprise IT environments.
• Strong communication and stakeholder relationship management skills.
• Experience serving as a site IT lead or senior regional IT resource.
• Familiarity with IT service management frameworks.
• Ability to travel as required.

Additional Qualifications & Certifications

• Industry‑recognized certifications preferred, including:
  • Microsoft certifications (Modern Workplace, cloud, Windows, Azure a plus)
  • ITIL certification (Foundation or higher)
  • CompTIA certifications (A+, Network+, Security+, or Project+)
  • Cisco certifications
• Additional experience with Service Now, MFA, Mobility, and PowerShell are desirable.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$78,070 - $107,349

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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