Technical Lead

Tech Lead – Omnichannel Dialer & AI Platforms

Experience: 12 - 15 years | Location: Gurugram

We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.

What You’ll Do

· Lead design & development of our AI-powered omnichannel dialer platform.

· Architect scalable SaaS systems using modern full-stack and cloud technologies.

· Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR, TCPA).

· Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.

· Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.

· Mentor developers, enforce coding standards, and lead sprint delivery.

· Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Primary Skills (Must-Have)

· Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.

· Solid database expertise: PostgreSQL, MongoDB/Redis (preferred).

· Proven SaaS architecture experience on AWS/GCP/Azure.

· Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.

· Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).

· Excellent problem-solving, architecture, and leadership skills.

· 12 -15 years in software development, including 3+ years leading teams.

Secondary Skills (Good to Have)

· Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.

· Knowledge of SIP, WebRTC, and telephony systems.

· Familiarity with autodialer modes: predictive, power, progressive, preview.

· CRM integration experience with Salesforce, HubSpot, Zoho.

· Understanding of compliance standards (DNC, GDPR, TCPA).

· Experience with real-time analytics dashboards and call center KPIs.

Bonus Skills

· AI/ML: NLP, STT, LLMs for intelligent call handling & summarization.

· Speech analytics, transcription, or AI-driven quality monitoring

Job Type: Full-time

Pay: ₹2,193,679.57 - ₹2,200,220.57 per year

Application Question(s):

• Strong experience in Node.js
• strong experience in JavaScript/TypeScript.
• Strong experience in React.js
• Proven SaaS architecture experience on AWS/GCP/Azure.
• Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.
• Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).
• 12 -15 years in software development
• Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.
• Knowledge of SIP, WebRTC, and telephony systems.
• CRM integration experience with Salesforce, HubSpot, Zoho.
• Understanding of compliance standards (DNC, GDPR, TCPA).
• Experience with real-time analytics dashboards and call center KPIs.

Work Location: In person