Technical Lead - Salesforce CRM (Cloud Technology) - Ahmedabad, India

• Closing date: 11-Dec-2025

About the Role

You will be tasked to lead salesforce developers for a strategic initiative within QR. You will work with the business to gather requirements including non-functional requirements, come up with technical solution, participate in solution design reviews & interface. You will lead the systems architecture and solution design for assigned projects to ensure consistency with specified requirements agreed with both external and internal divisional customers.

Your Responsibilities

Lead Management

Configuring Salesforce to efficiently capture, qualify, and route prospective customers through the sales pipeline, ensuring timely follow-up and conversion. Key technical skills include configuring lead assignment rules, setting up lead conversion processes (mapping fields to accounts, contacts, and opportunities), and using Salesforce Flow to automate lead scoring and nurturing steps based on engagement metrics

Opportunity Management & Forecasting

Configuring opportunity stages and sales paths, implementing product and price books and building forecasting models and dashboards to provide sales leadership with accurate pipeline visibility

Sales Automation & Process Optimization

Leveraging Salesforce automation tools to streamline routine sales activities, enforce best practices, and increase overall sales team productivity. Using Salesforce Flow to automate data entry, follow-up tasks, and deal updates, configuring approval processes for discounts or contracts, and implementing Einstein AI features like opportunity scoring and activity capture to guide reps toward successful sales outcomes

Reporting and Sales Analytics

Designing and building complex reports (summary, matrix, joined reports) and interactive dashboards, utilizing custom report types, implementing Salesforce Einstein Analytics/Tableau CRM for advanced analytics, and ensuring data integrity to provide sales leadership with accurate KPIs such as pipeline velocity, close rates, and rep performance metrics

Code & Integration

Writing efficient and bulkified Apex code (triggers, classes, controllers) and SOQL/SOSL queries, building user interfaces with Lightning Web Components (LWC) or Aura, and utilizing REST/SOAP APIs for seamless integration with third-party applications and services

Automation & Configuration

Leveraging Salesforce's full suite of declarative tools to automate business processes and configure the platform to meet organizational needs, improving efficiency and reducing errors. Key skills include using Salesforce Flow to build complex workflows, setting up approval processes, and creating custom objects, fields, and page layouts.

Experience Cloud Consultant

Security, Sharing, & External User Access

Configuring secure and appropriate data access for external users within Experience Cloud sites while adhering to data privacy and compliance standards. Managing external user profiles and permission sets, configuring sharing sets and sharing groups for granular record access, implementing authentication methods such as self-registration, social sign-on

Content Management System (CMS) & Data Integration Competency

Integrating various types of content and data seamlessly into the Experience Cloud site from internal and external sources to provide a rich, unified user experience. Key technical skills include utilizing the Salesforce CMS (Content Management System) to create and manage digital assets (images, news, blogs), connecting external systems via APIs or middleware for real-time data exchange, and leveraging custom Lightning Web Components (LWC) to display diverse data points within the site pages

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Knowledge, Skills & Experience

• Firm understanding of object-oriented techniques.
• Should have firm understanding and hands-on experience in design and development of Salesforce Sales cloud.
• Having good experience in external system integrations and in-depth knowledge of integration Design patterns and Best practices
• Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices regard security options
• Full understanding of cloud or on-premise middleware and other enterprise integrating technologies
• Thorough knowledge and experience with Salesforce Development Lifecycle techniques
• Complete understanding of Salesforce governor limits
• Minimum 7 years of development experience on the Salesforce platform
• Minimum 5 years of experience leading Enterprise Salesforce implementation with over 300 users with integration with enterprise applications like Oracle, SAP etc.
• Minimum 1 complex data migration (i.e., ETL efforts) into Salesforce
• Strong knowledge CRM business impact and demonstrated Global delivery
• Participation in each phase of full Salesforce.com lifecycle implementations
• In-depth understanding of the capabilities and constraints of the Salesforce
• Strong technical foundation: advanced structured programming (APEX, Force.com, .Net, Java), relational database concepts and structures, structured system analysis and design methods, etc.
• Demonstrate successful implementation of Batch Apex and/or Schedule Apex development.
• Understands web services and other technologies that can be used to transport data in an enterprise environment and interact with Salesforce.com
• Experienced in defining systems strategy and requirements, designing and prototyping, planning testing, and supporting training efforts
• Proficiency in Salesforce.com development environment including Apex, Triggers, Visualforce, Flows, Force.com IDE, Migration Tools, VS code and Event Monitoring

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.