Technical Lead - Veeva QMS, QDocs

Location – Hyderabad/Bangalore

Experience – 4 to 12 Years

Job/Role Description:

Lead a distributed support team responsible for L2/L3 Veeva Vault QDocs and QMS application maintenance and enhancements.

Act as the primary escalation point for critical incidents and ensure timely root cause analysis and resolution.

Provide strong hands-on technical leadership, performing impact analysis, configuration changes, and validation documentation reviews when necessary.

Monitor system performance, usage metrics, and proactively identify areas of improvement in the application landscape.

Participate in change management, ensuring proper documentation, testing, and deployment in line with client-specific GxP and validation standards.

Coordinate with business users, quality/compliance teams, and IT for requirement clarifications and periodic reviews.

Plan and execute minor enhancements and configuration updates in alignment with business goals.

Review and guide the creation of support artifacts such as SOPs, incident reports, configuration documents, test scripts, and change control forms.

Ensure compliance with industry regulations (21 CFR Part 11, GxP, etc.) and always maintain audit readiness.

Mentor junior team members, perform code/configuration reviews, and ensure knowledge transfer and process documentation are maintained.

Manage stakeholder communications including periodic support reviews, SLA/KPI tracking, and continuous service improvement initiatives.

Collaborate with Veeva and external vendors as needed for product issues or platform upgrade planning.

4 to 12 years of total experience in IT, with at least 4+ years of hands-on experience with Veeva Vault QualityDocs and/or QMS modules.

4+ years of experience on Vault configuration including Document Types, Workflows, Object configuration, Roles, and Security settings.

4+ years of experience on Veeva Vault Admin Console, Application Lifecycle Management (ALM), and User Management.

4+ years of experience with issue triage, resolution, impact analysis, and validation documentation in a GxP-regulated environment.

4+ years of experience working in application support or managed services models, including incident/change/problem management processes.

2+ years of experience on pharmaceutical/biotech/life sciences business processes, especially quality documentation and CAPA workflows.

2+ years of experience with CSV (Computer System Validation) practices and documentation standards.

Key Skills: Veeva Vault QDocs and QMS, Workflows, Implementation