Technical Merchandising Manager

Job Title: Technical Merchandising Manager

Division: Corp IT

Location: Hudson Yards, NY

Reports To: Director IT

Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

L'Oréal is seeking a seasoned Salesforce Commerce Cloud Technical Merchandising manager to lead our e-commerce merchandising efforts within IT Digital. The team this role will be part of is instrumental in delivering critical features and functionalities across approximately 60 D2C sites in the Americas (US, CA, and LATAM) leveraging the Salesforce Commerce Cloud (SFCC) platform and L'Oréal's proprietary NGLORA framework.

This hands-on expert will be pivotal in defining and executing our technical merchandising solution on the Salesforce Commerce Cloud (SFCC), directly impacting online sales and enhancing the customer experience across our global brand portfolio.

You will be responsible for translating complex business objectives and market insights into actionable SFCC configurations, driving key e-commerce merchandising solutions that have a direct impact on the brands’ revenue and KPIs, and ensuring optimal SEO, Accessibility, and Performance for both new site launches and existing ecommerce sites. This is a highly influential role that requires deep technical mastery of SFCC Business Manager and its capability to support the brands’ merchandising efforts and strategy.

What You Will Do:

• Lead SFCC Merchandising: Define and implement advanced merchandising solutions across complex omni-sites, multi-zone, multi-currency SFCC environments.
• Expert SFCC Configuration: Masterfully configure product catalogs, promotions, search, content slots, and other website features specific configurations done within SFCC Business Manager.
• Drive Key Initiatives: Lead SFCC merchandising tasks for critical projects within Loreal Americas and Loreal Global, developing training and enforcing L’Oreal’s best practices.
• Optimize for Discoverability & Performance: Improve solutions related to SEO (URL redirects, sitemaps, product feeds), ensure Accessibility compliance, and fine-tune caching/asset optimization for peak site performance, along with the development team, agencies and brands.
• Technical Troubleshooting: Manage and resolve complex configuration-related incidents, ensuring seamless operations.
• Data-Driven Leadership: Leverage advanced analytics and Brands’ tracking to participate in the brands’ merchandising decisions related to new features and new site launches.
• System Integration & AI: Understand data flows from PIM, HIP, ERP (SAP), SFMC, CRM, 3rd party vendors, etc and optimize merchandising. Understand and execute the adoption of SFCC AI tools for personalized merchandising per brands’ requirements.
• Cross-functional Collaboration: Act as a critical bridge between business, marketing, UX/UI, product, and technical teams, fostering alignment and ensuring flawless execution across various time zones.

What We Are Looking For:
Required Qualifications:

• Experience: 5-7 years in e-commerce merchandising solutioning & execution. 3+ years with a business influence responsibility, leveraging SFCC Framework and Business Manager for high-volume, global businesses.
• SFCC Expert: Mastery of SFCC Business Manager for complex multi-site, multi-currency setups, including sophisticated catalog, promotion, search, and content management.
• Technical Acumen: Strong understanding of data manipulation, e-commerce SEO, and awareness with enterprise systems (PIM, ERP, SFMC, etc).
• Strategic & Analytical Mindset: Ability to translate business goals into technical execution, interpret complex data, and drive impactful merchandising decisions.
• Leadership & Communication: Exceptional communication, negotiation, and cross-functional leadership skills, with an ability to work collaboratively across diverse teams and time zones.
• Methodology: Expert in Agile development methodologies (Kanban preferred).
• Bachelors Degree in Computer science or other relevant disciplines.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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References

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