Technical Operations Manager

Key Responsibilities

1. Bridge Between Global and Local Teams

• Serve as the primary liaison between Tray KSA , Tray US , and Alraedah Digital .
• Translate commercial priorities into technical requirements and vice versa.
• Ensure consistent and transparent communication across all stakeholders.
• Challenge and negotiate technical and product decisions from the U.S. team to ensure local market fit.

2. Technical Delivery and Integration

• Oversee integrations with local accounting, payments, and compliance systems to meet Saudi regulatory and business needs.
• Manage and monitor the technical rollout and testing of Tray Lite , ensuring compatibility with global Tray architecture.
• Anticipate and mitigate risks caused by backend changes from the U.S. platform that could impact KSA operations.
• Maintain an overview of system architecture, API dependencies, and local customization requirements.

3. Product Support and Evolution

• Support the continued evolution of Tray Lite — transforming it from a pilot prototype into a stable, market-ready solution.
• Collaborate with product and engineering teams to define the roadmap and future vision for Tray Lite and Sajal .
• Ensure user feedback loops are structured, analyzed, and communicated effectively to guide development decisions.

4. Regulatory and Compliance Assurance

• Oversee technical compliance for ZATCA e-invoicing and related regulations through Sajal.
• Ensure all integrations and product updates adhere to local laws and standards.
• Collaborate with legal and compliance teams to ensure secure and compliant data handling.

Qualifications and Experience

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field.
• Experience: 6–10 years in technical operations, product management, or engineering leadership within SaaS, fintech, or POS systems (preferably in restaurant POS systems) .
• Proven experience working in multi-regional technology environments or cross-border projects.
• Strong understanding of API integrations , POS architecture , and cloud-based software systems .
• Experience with ZATCA-compliant e-invoicing or similar regulatory technologies is a strong advantage.
• Track record of managing projects that bridge technical and commercial objectives .

Skills and Competencies

• Technical fluency: Deep understanding of software systems, APIs, and integrations.
• Operational leadership: Ability to balance technical performance, scalability, and compliance.
• Stakeholder management: Skilled at aligning global product priorities with local business needs.
• Analytical and problem-solving mindset with strong attention to detail.
• Excellent communication in both technical and business contexts.