Technical Process Specialist

Job Description:

• Technical knowledge expertise to support technical help related queries and trouble shooting
• Technical troubleshooting knowledge of mobile operating systems iOS Android Windows
• Minimum 2 year experience in a L1 tech support process providing remote support for MS office products like outlook VPN service now ticketing tool

Key Responsibilities:

• Roles and responsibilities Effectively resolve L1 helpdesk queries as per deliverables outlined
• Ensure appropriate documentation of the interaction on the customer s account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure that performance parameters are met to meet SLA targets
• Always ensure customer user confidentiality and data protection

Technical Requirements:

• General support knowledge of Operating systems across various platforms general productivity applications like Outlook Teams Office application Internal application support
• Knowledge on concepts of networking
• Working knowledge of MS Office

Additional Responsibilities:

• 3A Experience 18 months
• Willingness to work in rotational shifts Night Shifts
• Rotational Weekly off
• 100 WFO from Electronic City Phase 2 Bangalore