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technical product manager sr, Retail Consumer Technology (Seattle, WA)
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At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners,
customers, stores, roasters, and global communities.
This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and
performance of one or more of our digital products. We design, build, and nurture a digital ecosystem that elevates the
Starbucks brand and grows our business by amplifying human connections, relationships, and experiences. To be successful,
the technical product manager, sr needs to have significant technical acumen and experience along with a passion for
delighting product users with simple solutions and engaging digital experiences.
Responsibilities and essential job functions include but are not limited to the following:
- Manages product planning and development through day to day collaboration and decision making with a cross functional team including architects, developers, designers and business or subject matter representatives
- Translates customer experience into technical requirements and product solutions
- Drives technical solution for large features/technically complex features independently.
- Is technically adept on end-to-end system architecture
- Creates data flows and functional and technical specifications as needed
- Responsible for defining the acceptance criteria of a product feature
- Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others in
- Works with producers, engineering, and QA to align on feature sizing and delivery planning
- Ensures engineering team has needed information on endpoints, inputs and outputs
- Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
- Performs validation of feature against customer and business goals and acceptance criteria
- Determines technical feasibility, dependencies, and constraints of features with support from neighboring technology
- Identifies technical tradeoffs, escalates risks, and manages mitigation in collaboration with neighbor ST teams
- Communicates effectively with technology and business teams independently
- Acts as a coach/mentor to team on various technical product manager competencies
- Works with engineering to define technical solution for experiment definition
- Defines product performance and effectiveness metrics that measure and benchmark product success.
- Monitors feature performance to find opportunities to address continuous improvement.
- Drives optimization and process improvements between product, design, and development teams
- Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions.
- Works with product managers to scope and prioritize upcoming projects into the roadmap
- Bachelor’s degree or equivalent experience in a related field
- Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years)
- Demonstrated ability to work with design and engineering to deliver customer facing features (5 years)
- Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product
stakeholders (5 years)
- Industry experience in a technology environment with a record of successfully delivering complex products (7+ years)
- 7+ years of industry experience in a technology environment with a record of successfully delivering complex
- Recent experience in building applications for web and/or mobile
- Ability to read and understand programming languages
- Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to
- Prior programming experience a plus
- Hands on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs,
- Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings.
- Ability to thoroughly understand complex business and technical issues and influence decision making
- Ability to plan for and review technical programming specifications
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in
- Strong verbal and written communications skills
- Consistently uses communications skills to influence outcomes
- Ability to influence others without authority to get things done in a timely fashion
- Ability to balance multiple priorities and meet deadlines
- Strong knowledge of agile development practices, methodologies, and tools
- Technical knowledge in web and mobile applications preferred
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
- If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
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