Technical Project Manager

Job Summary:

We are looking for a seasoned Technical Project Manager with deep experience in Telecom OSS/BSS solutions and a strong background in Digital Applications within the software development industry. The role involves leading the delivery of large-scale digital transformation projects for telecom clients, covering customer-facing digital platforms, backend systems, and complex integrations.

Location: Karachi/Islamabad/Lahore

Key Responsibilities:

• Lead the end-to-end delivery of projects involving Telecom OSS/BSS and Digital Applications (e.g., self-care portals, mobile apps, e-commerce platforms, customer onboarding, chatbots, etc.).
• Manage and coordinate cross-functional teams including software engineers, UI/UX designers, QA engineers, DevOps, and solution architects.
• Collaborate with telecom clients and internal stakeholders to gather requirements, define project scope, and ensure business and technical alignment.
• Oversee the implementation of scalable, secure, and user-centric digital applications integrated with OSS/BSS systems.
• Drive Agile/Scrum ceremonies and promote adoption of agile best practices across the project lifecycle.
• Monitor project health, manage risk, and lead mitigation efforts for scope, cost, timeline, and quality challenges.
• Ensure seamless integration between digital front ends and backend systems such as billing, CRM, provisioning, and network management.
• Track and report KPIs, progress, budgets, and quality metrics to senior leadership and client stakeholders.
• Champion innovation and continuous improvement in project delivery and digital solution architecture.

Required Skills & Experience:

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related discipline.
• 7+ years of experience in the software development industry, with at least 3 years as a Technical Project Manager.
• Proven experience delivering Telecom OSS/BSS software solutions such as CRM, Billing, Order Management, Mediation, Inventory Management.
• Strong expertise in managing Digital Applications, including mobile apps, web portals, and customer engagement platforms.
• In-depth understanding of Agile (Scrum/Kanban) and DevOps practices.
• Familiarity with telecom industry standards (TM Forum, eTOM, ITIL) and modern digital architecture patterns (APIs, microservices, cloud-native apps).
• Hands-on experience with project management and collaboration tools (JIRA, Confluence, MS Project, Asana, etc.).
• Ability to manage and deliver on complex, integrated digital initiatives in fast-paced environments.
• Excellent communication, negotiation, and stakeholder management skills.

Preferred Qualifications:

• Experience in digital transformation programs for telecom operators or service providers.
• PMP, CSM, SAFe, or equivalent project management certifications.
• Exposure to cloud platforms (AWS, Azure, GCP) and CI/CD automation tools.
• Working knowledge of customer experience (CX) design and digital user journeys