Technical Service Engineer - Istanbul, Türkiye

About The Role

The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Responsibilities

• Responsible for the regional technical support in Türkiye, fast response and provision of technical solutions through service portal, remote diagnostics and onsite support;
• Conduct regular visit, meeting, workshop and other activities with the Headquarters and external partners to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level-training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information regarding typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Design and develop the technical notice, and typical technical repair cases;
• Conduct regional special event management, and provide timely onsite support with solutions, technical research and analysis according to stakeholder’s instructions;
• Other works assigned from line manager.
  
  

Requirements

• Bachelor degree or above, 3-5 years’ relevant experience in the Auto industry;
• Fluent in English, Chinese language capability is a plus;
• Strong cross culture communication skills and cross-function coordination ability;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• NEV Technical background is preferable;
• Able to adapt frequent travels to Europe and China.
  
  

We offer

• Job in a fast developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration, commuting allowance;
• Team building events and employee learning opportunities.
  
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏