Technical Service Manager: Scentroid Middle East

Position Overview

The Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.

This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.

Key Responsibilities

1. Technical Service Management

• Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid’s air quality and odor monitoring systems.
• Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.
• Provide technical reports and documentation following field service activities.

2. Workforce Coordination

• Organize and assign tasks to the technician team (2–4 technicians depending on phase).
• Plan resources effectively to meet customer commitments and optimize service efficiency.
• Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.

3. Sales and Client Engagement

• Support the sales team during customer consultations, providing technical insights and solution recommendations.
• Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.
• Provide pre-sales technical input and help configure solutions tailored to client needs.

4. Laboratory Support

• Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.
• Collaborate with Scentroid Canada’s Remote Odor Consultant for specialized odor analysis.
• Uphold quality assurance processes and ensure lab work complies with international standards.

5. Training and Knowledge Transfer

• Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.
• Conduct workshops or assist in delivering certified training programs to municipalities and regulators.

6. Continuous Improvement and Reporting

• Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.
• Identify process improvements and recommend new tools or workflows.
• Submit service and performance reports to the Branch Manager on a monthly basis.

Key Qualifications

Education

• Bachelor’s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.

Experience

• Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.
• At least 2 years in a team leadership or service coordination role.
• Experience with air quality or odor monitoring systems is a strong advantage.

Skills

• Strong technical knowledge of environmental monitoring equipment.
• Excellent organizational and leadership capabilities.
• Outstanding communication and customer service skills.
• Proficiency with software-based monitoring platforms and Microsoft Office tools.
• Working knowledge of EN13725 or ISO/IEC 17025 is preferred.

Desirable Traits

• Multilingual ability (Arabic and English preferred).
• Familiarity with GCC regulatory frameworks for environmental compliance.
• Experience working in joint ventures or start-up environments in the Middle East.

Compensation

• Competitive salary commensurate with experience.
• Annual performance-based bonus.
• Health insurance and travel allowances.
• Opportunities for international training and professional development.

Why Join Scentroid Middle East?

Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.

Job Types: Full-time, Permanent

Pay: AED8,000.00 - AED12,000.00 per month

Willingness to travel:

• 75% (Preferred)