Technical Service Specialist (BASF-Chemetall)

Now Hiring! Technical Service Specialist (ECT-Chemetall)

Come create chemistry with us!

BASF/Chemetall, is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.

The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment

We are looking for a Technical Service Specialist to join our Chemetall team to cover the Western NY and Eastern PA area.

As a Technical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within your territory.

This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; travel for this role is 50% daily travel within your territory with occasional overnight travel.

As a Technical Service Specialist (ECT-Chemetall), you create chemistry by...

• Being the first in line for technical support with customers; providing in-depth technical service to key customers.
• Fostering a Safety mindset acting as a safety ambassador for your customers.
• Completing all required BASF compliance trainings, complete and pass all required technical training utilizing the BASF / Chemetall CL3 platform, in person live training and adjacent technical seminars.
• Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work being done for the plant and participating in plant functions, such as system clean outs, team audit meetings, process analysis, and inventory management where necessary.
• Planning service visits with the purpose of bringing value to the customer (not just pinks and blues). The goal is to develop and strengthen relationships with key stakeholders.
• Communicating with a written service report utilizing clear purpose driven comments of action items and findings. Loading service reports Salesforce and notifying all key stakeholders.
• Participating in business reviews to continually reinforce our value proposition while keeping our customers out of the zone of indifference.
• Seting up each account with the proper process instructions for the chemical process supplied by BASF / Chemetall.
• Educating customers on proper handling of chemicals, reagents, and sample submission procedures.
• Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment provided by BASF / Chemetall to the account.
• Looking for opportunities to add business whenever possible, to be done in concert with the Technical Sales Representative (our best leads come from our customers).

If you have...

• Bachelors Degree in Chemistry of Chemical Engineering is preferred.
• Minimum of 3 years of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications is preferred.
• Ability to learn new skills and techniques associated with different product applications and chemical programs. (Products include metalworking fluids, paint pretreatment, e-coat, etc.)
• Ability to work autonomously, perform job responsibilities, and make consequential decisions without the need for continual direct supervision.
• Understanding of the chemical process, knowledge of Manufacturing Plant operations and the importance of safety.
• Technical expertise regarding products, specifications, processes, operations, testing, and data collection.
• Strong troubleshooting, root cause analysis, and problem-solving skills and analytical experience for testing and technical evaluation.
• Strong inventory management/control and product ordering is required.
• Relationship management experience, building and strengthening relationships with customer's technical department.
• Excellent communication skills, both verbal and written.
• Basic computer skills are required. (MS Office Products, Salesforce, etc.)
• Ability to work collaboratively with internal and external teammates (BASF-Chemetall and customers) to execute established account strategy and achieve established goals.
• Ability to lift 50lbs and stand for long periods of time.
• Travel for this position is 50% with occasional overnight travel within your territory.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $70,000-$85,000 USD. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.