Technical Services Coordinator I

Department: Information Date Posted: 09/30/25
Technology

Salary: As of October 1, 2025, starting at $27.66 / hour

Type of Regular Full-Time  Regular Part-Time  Part-Time  Temporary/On-call 
Employment:

WHERE TO APPLY:
1) If a current employee: Sign into “County Connect” https://saginawcounty.sharepoint.com/sites/CountyConnect and

under the “Employee Resources” tab, select “Job Postings.” Click the “Select One” button and utilize the dropdown
selection to choose the posting. Click “Apply” and complete the electronic application.

2) Scan the QR code
3) Select “Apply Online” at Saginaw County Job Postings;
4) Complete a “Printable Application” and return by:

• Mail: Personnel Division of the Administrator’s Office

Saginaw County Governmental Center
111 South Michigan, Saginaw, Michigan, 48602

• Fax: 989-790-5566
  

Deadline to apply: October 7, 2025

Saginaw County is a drug-free workplace as such individuals must successfully pass a pre-employment
drug screen (marijuana is included) and pre-employment physical.

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General Definition of Work:
Performs intermediate technical work providing hardware and software support and assistance to personal computer
users in County departments, assembling computers, installing necessary software, training and assisting users or
troubleshooting the personal computer, monitoring and answers help desk calls, assisting with county network systems,
and related work as apparent or assigned.

Essential Functions:
• Prepares, installs, and supports appropriate software for new PC's, Laptops, iPads, Tablets, iPhone, and Android

devices for all end users and disposes of old devices for County Departments.

• Answers and handles helpdesk phone calls to evaluate and resolve technology issues; creates work tickets when an

issue cannot be solved over the phone and distributes to appropriate IT professionals for analysis and resolution.

• Supports and manages print servers and end devices for printer; performs internet protocol (IP) addressing for new

printers and copiers; configures print preferences per department and configures scan-to-email on larger machines.

• Analyzes major issues that affect other departments; diagnoses root cause and composes knowledge-based articles

on how to fix said issues; collaborates with higher level TSC employees on issues that affect multiple users.

• Assigns and administers Multi Factor Authentication accounts so that users can use a virtual private network (VPN) to

access the County’s network from off-site locations.

• Supports a wide variety of applications when replacing old devices.

• Creates and assigns accounts to new users as well as assigns them an email; assigns permissions to said account,

creates mainframe logins for the user, and ensures access to appropriate mapped file shares.

• Supports daily operations in the print room as needed; prints daily mail and dockets; runs backups and runs offloads

of County data so that it writes to tape backups.

• Assigns each device a tag number for inventory purposes and makes sure to properly dispose of only tagged devices

when necessary.

• Provides operational support on all applications and hardware to aide in the mobility of all end users.

• Attends classes, seminars, and continuing education courses to stay abreast of new technology, industry practices,

etc.

Minimum Qualifications:
Education: Associates/Technical degree with coursework in information technology, computer science, or related field.
Experience: Moderate (1+ years) experience installing and repairing computer hardware and software, or equivalent
combination of education and experience.
Special Requirements: Must possess and maintain a Valid Michigan Driver’s License.

Perks of Working for Saginaw County
Saginaw County provides a comprehensive benefits package to its eligible employees.

Health/Dental/Vision; Defined Contribution (401a) qualified retirement plan with employer contribution, if employee puts money into
a 457 account the County will match up to 2%; Short-Term Disability insurance; Health Care Savings Plan to cover expenses in

retirement, with employer contributions; County paid life insurance; 14 paid holidays per year, accrue up to 72 hours of Earned Sick
Time in a fiscal year, accrue PTO; employee perks program to help with discounts; discount at the YMCA of Saginaw; and competitive

wages.