Technical Services Manager

Around 10-12 years in technical services of masterbatch production, of which 5-7 years should be in customer handling. Should have independently handled Production/QC teams in a masterbatch/Additives industry.

Age: Around 40 years

Job Role and Responsibilities:

· Responsible for Technical Formulations (both masterbatches & additives) and their compliance with production process to meet various customer requirements including agricultural films.

· Represent the company in technical discussions for various additives related queries of the customer at the international level.

· Responsible for coordination between Production Processing & QC team in delivery of cost-effective formulations.

· Travel and assist the sales team to customers on advice on technical related matters.

· Represent the company for handling technical complaints from Customers from time to time.

· Analyse Industry trends and new product developments and drive the process for adaptation in formulation and production process. Liase with independent labs for product certification.

· Coordinate with Procurement for taking up suppliers of raw material in trying out new cost-effective pigments.

· Spearhead the new projects for formulations & up-gradation of the existing twin screw extruders.

· Consult and advise Lab on new pigments/testing methods and QC standards.

Skills:

· Indepth level and Hands on experience in Extruder Production process of Plastic / Masterbatch industry for atleast 7-10 years as overall incharge.

· Expertise in Masterbatch and Plastics formulation and characterization – must have worked on formulations for atleast 3-5 years.

· Indepth knowledge of technical aspects of the extruder operation including PLC systems. Extrusion process and work experience on Polymers, Additives and their chemical compositions and product mixes.

· Sounds better understanding of process technology in Masterbatch/ Additives Industry.

· Must have handled formulations, quality issues and product complaints for analysis and problem solving.

· Must have good communication and presentation skills with practical approach to business development.

· We must have a positive approach to problem solving and team development to ensure that the coordination among different functions is done in a smooth manner.

· Must have a mature and understanding approach to customer service balancing it with technical aspects involved.

· SAP knowledge preferred.

Job Type: Full-time

Pay: RO500.000 - RO2,000.000 per month