Technical Solutions Leader

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

We take great pride in our Values and embody them in everything we do professionally.

Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step pf the way!

Ready: We are always prepared, flexible and within reach – ready to act when it matters most.

Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.

JOB SUMMARY:

The Technical Solutions Leader position provides support to customers engine program tooling requirements and services globally. This role plays a key position in the team’s consultative technical support approach to its customers, by assessing the customer’s maintenance capability, current tooling inventory, availability for re-purposing / re-use, local maintenance practices, shop load forecast and the desired level of maintenance to prepare a detailed recommendation to meet the customers Ground Support Equipment (GSE) and engine/airframe tooling needs. The Technical Solutions Leader will also be required to advise and support customers with shop layouts and best practices using LEAN principles for new and existing shops.

Additionally, the Technical Solutions Leader uses all OEM and other technical documents and established processes to consult, train, repair, maintain, upgrade, install, and troubleshoot specialized electrical hydro-mechanical products.

KEY JOB RESPONSIBILITIES:

• Be the tooling focal interface within various OEM Support Equipment Design and Engineering (SEE) organizations including Customer and Product Support organizations for the assigned engine programs.
• Lead and conduct the management and implementation of new product installations, commissioning, including the upgrade or modification of existing product installations at customer sites.
• Provide consultation and conduct engine MRO training opportunities for OEMs and customer locations.
• Be able to conduct practical and theoretical training on GE/CFM engines.
• Resolve customer GSE and tooling technical related questions that arise during consultation, by technical interpretation.
• Technical consultation activities will be related to tool usage/training, engine application, work-in-process (WIP) and shop workflow analysis, operation, maintenance and storage of tools in alignment with the OEM databases and supporting Engine Manuals and other technical documents.
• When opportunities/conflicts are discovered, effectively communicate and resolve with applicable OEM organizations and other relevant team members.
• Provide trouble shooting expertise alongside customers to assist team in identifying root cause and corrective actions for design, manufacturing, electronic, software, or hydromechanical issues.
• This role requires global travel to support sales campaigns, evaluate and setup facilities and conduct other customer needed services, including but not limited to tooling/OJT training.
• Support other responsibilities as assigned.

QUALIFICATIONS and EXPERIENCE:

• Be able to demonstrate an in-depth working knowledge or equivalent experience of GSE and complex tooling for GE/CFM and/or RR Large, Medium and Small Turbine Engines, Architecture, Systems, Components, Processes and Operations.
• 4-year technical degree or 10+ years of progressive experience with GSE and tooling.
• Strong project management, planning, organizational, leadership, oral and written communication skills.
• Be able to demonstrate good problem-solving skills and ability to deliver and facilitate training in tool familiarization and Engine OJT.
• Attention to detail and accuracy.
• Must be able to read and interpret all OEM tooling blueprints and specifications.
• Read, understand and translate into current configuration, all OEM requirements for Airframe OEM and Gas Turbine Engine OEM Technical and Maintenance publications, service bulletins, drawings, models and process sheets.
• Strong customer-facing interaction, ability to communicate at all levels, sometimes under pressure and ability to build good relationships at all levels of customer organizations.
• Basic knowledge of LEAN principles to assist in customer shop layout, WIP analysis and workflow improvement and to improve efficiency and reduce waste.
• Ability to multi-task (simultaneous diverse customer activity), combined with a demonstrated ability to work as a team player.
• Requires advanced skills in electrical, hydro mechanical, assembly, disassembly, testing, and operating complex specialized equipment specific to the aviation industry.
• Experience with MS-Office (Excel, Word, Outlook, Power Point, Teams). ERP systems (Epicor) is a plus.
• Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority.

Must have previous OEM Engine experience; preferably training certifications from engine