Technical Support Executive

Roles and Responsibilities;

• Technical Assistance & Troubleshooting
• Respond to technical queries via phone, email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions.
• System & Software Support
• Install, configure, and update software and applications.
• Support operating systems (Windows, macOS, Linux) and IT tools used within the company.
• Assist with system upgrades, patches, and security updates.
• Hardware & Network Support
• Set up and maintain desktops, laptops, printers, and other IT equipment.
• Customer & Client Support
• Ensure timely resolution of client issues to maintain SLAs (Service Level Agreements).
• Document reported issues and solutions for future reference.
• Provide training and guidance to clients on using IT products/services.
• Documentation & Reporting
• Maintain accurate logs of issues, resolutions, and escalation steps.
• Generate reports on recurring issues and suggest improvements.
• Update knowledge base and FAQs for common technical problems.
• Collaboration & Escalation
• Work closely with software developers, system admins, and QA teams for unresolved issues.
• Escalate major incidents to senior engineers or management.
• Provide feedback on product/service performance and user experience.

Requirements;

• Minimum Bachelor's degree required
• Minimum 2 years of experience of Technical support is required
• Should be available in Dubai for interview

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• Technical Support: 2 years (Preferred)

Location:

• Dubai (Preferred)