Technical Support Analyst

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Technical Support Analyst

Job Description:

• We are seeking a Tech Support professional to provide endpoint vulnerability remediation and end-user support.
• The role includes responding to service desk tickets, troubleshooting desktop vulnerabilities, and supporting Mac and Windows environments.
• The candidate will utilize ServiceNow for incident management, support end users remotely, and participate in team projects and initiatives.

Basic Qualifications:

• High School Diploma, GED, or equivalent

• 1+ year remote help desk support experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 1+ year Mac support and 1+ year Windows support experience

• 2+ years end-user support experience

• 1+ year experience with ServiceNow

• 1+ year experience with vulnerability assessment tools ( Qualys, Rapid7, CrowdStrike, BeyondTrust )
  

Location: Richmond, VA or Plano, TX or McLean, VA - Hybrid Onsite role

Salary Range: The annual [salary/hourly rate] for this position is between [$35,000-40,000 annually]/[$20.00-24.00 per hour). Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Preferred Skills

Job details

About Ascendion