Technical Support Analyst

Overview
Join our dynamic team as a Technical Support Analyst and become the vital link between cutting-edge technology and end-users! In this energetic role, you will deliver exceptional IT support, troubleshoot complex technical issues, and ensure seamless computer management across diverse operating systems and network environments. Your proactive approach will empower users to maximize their productivity while maintaining the integrity of our IT infrastructure. If you thrive in fast-paced settings, love solving technical puzzles, and excel in customer service, this opportunity is perfect for you to make a meaningful impact every day!

Duties

• Provide comprehensive technical support to end-users via help desk platforms such as ServiceNow and Jira, resolving issues related to hardware, software, operating systems (Windows, macOS, Linux), and network connectivity.
• Troubleshoot and resolve software problems, including application errors within Microsoft Office suite and specialized enterprise applications.
• Manage computer hardware setups, upgrades, and maintenance for desktops, laptops, and peripherals to ensure optimal performance.
• Assist with network-related issues, including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and basic computer networking troubleshooting.
• Support IT infrastructure components such as servers, switches, routers, and BMC Remedy ticketing system for incident tracking and resolution.
• Configure and maintain security measures like firewalls and VPNs to safeguard company data and ensure secure remote access.
• Collaborate with cross-functional teams to document solutions thoroughly, improve support processes, and enhance overall IT service delivery.

Experience

• Proven experience in technical support roles with a strong understanding of computer management across multiple operating systems (Windows, macOS, Linux).
• Hands-on knowledge of troubleshooting software issues within Microsoft Office applications and enterprise tools.
• Familiarity with computer hardware components including desktops, laptops, peripherals, and network devices.
• Experience supporting IT infrastructure elements such as LANs (Local Area Networks), VPNs, firewalls, switches, routers, and servers.
• Proficiency with help desk ticketing systems like ServiceNow or Jira for tracking incidents and managing workflows.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining excellent customer service standards. Embark on a rewarding journey where your technical expertise fuels innovation! We’re dedicated to fostering an inclusive environment that supports your growth—empowering you to deliver outstanding IT support that keeps our operations running smoothly every day!

Pay: $25.00 - $30.00 per hour

Work Location: In person