Technical Support Analyst

Technical Support Analyst

Knoll Ridges is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.

About the Role

We are looking for a skilled Technical Support Analyst to provide expert implementation and technical counsel for networked printing devices, production systems, and associated software. In this role, you will act as a specialist supporting customers with color management, print controllers, and advanced Canon software. You will be the primary technical interface for our clients' IT personnel, ensuring seamless integration and high-level troubleshooting.

Key Responsibilities:

• Implementation & Integration: Lead the installation and configuration of supported software solutions and professional services; manage hardware and networking products at customer sites.
• Resolution & Repair: Utilize diagnostic tools and product schematics to troubleshoot mechanical and system failures, ensuring optimum equipment performance through regular upgrades.
• Technical Support & Escalations: Provide onsite and remote support for escalated helpdesk calls; coordinate with vendors to resolve complex issues.
• Training & Education: Conduct educational seminars for customers and technical staff, teaching client IT contacts how to provide first-level support for our software solutions.
• Administrative Management: Maintain parts inventory and manage your assigned territory to comply with established operating standards.

What We’re Looking For

• Education: Preferably a BS/BA degree in Business, Computer Information Systems, or Network Administration.
• Experience: 2–3+ years of technology-related work, specifically in post-sales implementation or customer-facing technical consulting.
• Technical Skills: Deep understanding of print management applications, Windows Active Directory, and enterprise security solutions.
• Certifications: Relevant networking certifications (Microsoft, etc.) are a significant plus.
• Core Competencies:
• Strong communication and relationship-building skills.
• Ability to collaborate with and motivate multiple teams toward a common goal.
• Self-starter personality with a "big picture" approach to technical problem-solving.
• Requirements: Must possess a valid Driver’s License and have the ability to travel to various customer locations.

Why Work with Knoll Ridges

• Access to a wide range of job opportunities: We partner with industry leaders to find the best fit for your skills.
• Personalized support and guidance: Our team provides dedicated assistance throughout the entire hiring process.

If you're looking for a new challenge or career opportunity, we'd love to hear from you!

Pay: $47,840.00 - $60,320.00 per year

Work Location: In person