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Knoll ridges

Technical Support AnalystKnoll Ridges is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.About the RoleWe are looking for a skilled Technical Support Analyst to provide expert implementation and technical counsel for networked printing devices, production systems, and associated software. In this role, you will act as a specialist supporting customers with color management, print controllers, and advanced Canon software. You will be the primary technical interface for our clients' IT personnel, ensuring seamless integration and high-level troubleshooting.Key Responsibilities:<ul><li>Implementation &amp; Integration: Lead the installation and configuration of supported software solutions and professional services; manage hardware and networking products at customer sites.</li><li>Resolution &amp; Repair: Utilize diagnostic tools and product schematics to troubleshoot mechanical and system failures, ensuring optimum equipment performance through regular upgrades.</li><li>Technical Support &amp; Escalations: Provide onsite and remote support for escalated helpdesk calls; coordinate with vendors to resolve complex issues.</li><li>Training &amp; Education: Conduct educational seminars for customers and technical staff, teaching client IT contacts how to provide first-level support for our software solutions.</li><li>Administrative Management: Maintain parts inventory and manage your assigned territory to comply with established operating standards.</li></ul>What We&rsquo;re Looking For<ul><li>Education: Preferably a BS/BA degree in Business, Computer Information Systems, or Network Administration.</li><li>Experience: 2&ndash;3+ years of technology-related work, specifically in post-sales implementation or customer-facing technical consulting.</li><li>Technical Skills: Deep understanding of print management applications, Windows Active Directory, and enterprise security solutions.</li><li>Certifications: Relevant networking certifications (Microsoft, etc.) are a significant plus.</li><li>Core Competencies:</li><li>Strong communication and relationship-building skills.</li><li>Ability to collaborate with and motivate multiple teams toward a common goal.</li><li>Self-starter personality with a &quot;big picture&quot; approach to technical problem-solving.</li><li>Requirements: Must possess a valid Driver&rsquo;s License and have the ability to travel to various customer locations.</li></ul>Why Work with Knoll Ridges<ul><li>Access to a wide range of job opportunities: We partner with industry leaders to find the best fit for your skills.</li><li>Personalized support and guidance: Our team provides dedicated assistance throughout the entire hiring process.</li></ul>If you're looking for a new challenge or career opportunity, we'd love to hear from you!Pay: $47,840.00 - $60,320.00 per yearWork Location: In person

Technical Support Analyst

Job Overview Systems Support SpecialistKnoll Ridges is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in both offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.About the RoleWe are seeking a proactive and detail-oriented Systems Support Specialist to join our team. In this multifaceted role, you will be responsible for the installation, maintenance, and monitoring of critical systems while providing high-level technical sales support. You will serve as a key point of contact for clients, ensuring their technical needs are met with a sense of urgency and a commitment to customer satisfaction.Key Responsibilities (including but not limited to the following):<ul><li>Managed Print Services (MPS): Conduct site evaluations, install Data Collection Agents (DCA), and perform ongoing analysis of network environments.</li><li>Technical Support: Provide first-level systems support, perform product demonstrations, and manage network configuration for external customers.</li><li>Administrative Oversight: Monitor system notifications for billing meters, troubleshoot discrepancies, and encourage clients to adopt automated services.</li><li>Project Management: Coordinate major account deployments, maintain project management tools, and ensure all deliverables are met on schedule.</li><li>Data &amp; Analysis: Collect and analyze performance data to evaluate service issues and identify new sales leads or support opportunities.</li></ul>What We&rsquo;re Looking For:<ul><li>Education: High school diploma required; Bachelor&rsquo;s degree or equivalent work experience preferred.</li><li>Experience: Minimum of 2 years of technical experience in the field or a related area.</li><li>Technical Skills: Advanced knowledge of computer hardware/software, networking, and troubleshooting.</li></ul>Core Competencies:<ul><li>Strong problem-solving and analytical reasoning skills.</li><li>Excellent oral and written communication for client training and documentation.</li><li>Proven ability to prioritize tasks and manage projects in a fast-paced environment.</li><li>A team-oriented mindset with the ability to work collaboratively to find solutions.</li></ul>Why Work with Knoll Ridges<ul><li>Access to a wide range of job opportunities: We connect talented professionals with industry-leading companies.</li><li>Personalized support and guidance: Our team is dedicated to helping you navigate the hiring process and succeed in your new role.</li><li>Growth-focused environment: Work with a firm that values expertise, quality, and long-term professional relationships.</li></ul>If you're looking for a new challenge or career opportunity, we'd love to hear from you!Pay: $41,600.00 - $52,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

System Support Specialist

Join Knoll ridges and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Knoll ridges

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Technical Support Analyst

System Support Specialist