System Support Specialist

Job Overview
Systems Support Specialist

Knoll Ridges is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in both offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.

About the Role

We are seeking a proactive and detail-oriented Systems Support Specialist to join our team. In this multifaceted role, you will be responsible for the installation, maintenance, and monitoring of critical systems while providing high-level technical sales support. You will serve as a key point of contact for clients, ensuring their technical needs are met with a sense of urgency and a commitment to customer satisfaction.

Key Responsibilities (including but not limited to the following):

• Managed Print Services (MPS): Conduct site evaluations, install Data Collection Agents (DCA), and perform ongoing analysis of network environments.
• Technical Support: Provide first-level systems support, perform product demonstrations, and manage network configuration for external customers.
• Administrative Oversight: Monitor system notifications for billing meters, troubleshoot discrepancies, and encourage clients to adopt automated services.
• Project Management: Coordinate major account deployments, maintain project management tools, and ensure all deliverables are met on schedule.
• Data & Analysis: Collect and analyze performance data to evaluate service issues and identify new sales leads or support opportunities.

What We’re Looking For:

• Education: High school diploma required; Bachelor’s degree or equivalent work experience preferred.
• Experience: Minimum of 2 years of technical experience in the field or a related area.
• Technical Skills: Advanced knowledge of computer hardware/software, networking, and troubleshooting.

Core Competencies:

• Strong problem-solving and analytical reasoning skills.
• Excellent oral and written communication for client training and documentation.
• Proven ability to prioritize tasks and manage projects in a fast-paced environment.
• A team-oriented mindset with the ability to work collaboratively to find solutions.

Why Work with Knoll Ridges

• Access to a wide range of job opportunities: We connect talented professionals with industry-leading companies.
• Personalized support and guidance: Our team is dedicated to helping you navigate the hiring process and succeed in your new role.
• Growth-focused environment: Work with a firm that values expertise, quality, and long-term professional relationships.

If you're looking for a new challenge or career opportunity, we'd love to hear from you!

Pay: $41,600.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person