Technical Support Analyst

Job Details:

Wichita Falls, Tx - USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

• Bachelor’s degree in Computer Information Systems or related field
• +1 year of experience in working in an IT help desk, support, or customer service role
• Knowledge of any ticketing system
• Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.)
• Strong customer service skills
• Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking
• Effective written and verbal communication skills
  
  

Responsabilities:

• Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets
• Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service
• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system
• Initiate and schedule with vendor to replace or fix hardware issues
• Maintain and process changes of user accounts and computers within Active Directory and archiving of user data
• Set up and configure new Windows desktop/laptops or mobile devices for new hires
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
• Participate in meetings and projects or tasks by IT management
  
  

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