Technical Support (Care Guide) for a SaaS Company

MRF 214520

Is This YOU? Then We Want to Meet You!

As a Care Guide, you will be the heart and voice of our brand. Using the campaign's SaaS platform, you’ll manage a unified inbox to provide seamless, empathetic, and lightningfast support. We aren't looking for "script readers," but we want proactive problem solvers who can navigate the platform and create "wow" moments for our customers.

Qualifications

• At least 1+ years in eCommerce Customer Support and Technical Troubleshooting
• Proven experience using campaign's SaaS platform or relevant CRMs is highly preferred. Familiarity with Shopify or similar platforms is a must.
• Exceptional written English skills with a knack for conversational writing (clear, concise, and empathetic).
Must have a reliable home office setup with high
• speed internet (minimum 30 Mbps) and a backup power solution.
• Has good attendance record and sense of independence
• High emotional intelligence. You can turn a frustrated customer into a brand advocate through patience and transparency.

Nice to have

Contribute to our self

• service FAQ Knowledge Base to help customers help themselves.
• Basic understanding of HTML, and how JavaScript works

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to

Manage and respond to customer inquiries across Email, Live Chat, and Forms via the campaign's SaaS platform dashboard (all non

• voice).
• Utilize and suggest improvements for Workflows (Macros) and Response Templates to maintain SLA of under 18 minutes.
Maintain a warm, professional, and "human" tone that aligns with our brand's personality and advocacy. No "bot
• like" responses allowed.

Tech Checklist – Gotta Have It!

A reliable computer (preferably younger than 3 years) and a stable high

• speed internet connection.
• Experience working with a SaaS platform
• A quiet, cozy workspace to handle calls and chats like a pro.

(only shortlisted candidates will be contacted)