Technical Support Center Engineer

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive calls and provide step-by-step guidelines for the resolution of a projection and sound related issue.
• Document and track issues to meet SLA requirements and escalate, if necessary, work with advanced level TSC engineers to analyze problems, perform troubleshooting and incident response, while learning to communicate professionally with theatre managers and field service engineers and track problems through to resolution.
• Explain highly technical details to theatre managers using simple understandable terms.
• Maintain an up-to-date knowledge of digital cinema equipment.
• Place parts orders as requested by field techs and directors.
• Maintain a positive attitude and work environment.
• Regular and consistent attendance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About you:

• You must have a high technical aptitude.
• You’ll use strong verbal and written communication skills.
• You must have an entry‑level knowledge of digital cinema systems and computer network infrastructure.
• You’ll demonstrate excellent customer service skills.
• You must bring high mechanical and technical abilities.
• You’ll apply entry‑level PC skills and a working knowledge of software, including spreadsheets.
• You identify problems, gather relevant data, and note possible causes and solutions.
• You’ll agree to participate in company‑sponsored continuing education, including industry seminars and college‑level courses.
• You must be able to communicate effectively with managers, supervisors, and vendors.
• You’ll gain familiarity with technical terms related to the job.
• You have the ability to learn how to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
• You’ll interpret instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Linux Systems is highly desirable.

About Regal

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 9,000 screens across 751 locations in 10 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!

Read more about the Regal culture here – Regal Careers

Our Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k)-retirement plan with company match after age 21
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

Inclusion & Belonging

At Regal Cineworld, we believe our strength comes from our people. We are committed to fostering a workplace where everyone feels valued, respected, and able to bring their authentic selves to work.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all walks of life. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.

Do you feel like you don’t have all the experience listed but would love to explore a career at Regal? Please still contact the Global Talent Acquisition team via careers@regalcineworld.com . We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.