The role provides centralized technical support for cable accessories, including joints, terminations, connectors, and related systems. Responsibilities include addressing customer queries, resolving technical issues, and offering guidance on product selection, installation, and application. The candidate will prepare technical documents, support tender specifications, and coordinate with R&D, quality, and sales teams to ensure accurate solutions. They will conduct training sessions, assist in failure analysis, and maintain a knowledge database of product standards and industry practices. Strong analytical skills, understanding of electrical systems, and the ability to communicate complex concepts clearly are essential for ensuring high customer satisfaction.