Technical Support Consultant (Inbound calls - UK & USA)

Job Description (but not limited to)

• Remote technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Required Experience:

• Software knowledge / Software Support.
• Prior experience in a support position will be a plus.
• The candidate must also possess better-than-average spoken and written English communication skills.
• Must have an extrovert personality.
• Good Analytical and Creative thinking skills.
• Good Interpersonal and Motivational skills
• Knowledge of Voice over IP will be a plus.

Required Education:

• Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

• Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

• Software/IT industry

Other Benefits:

• Health Insurance
• Annual Leaves

Pay: Rs80,000.00 - Rs150,000.00 per month

Job Type: Full-time

Work Location: In person