Technical Support Engineer

A Snapshot of Your Day (position overview)

The Technical Support Engineer plays a key role in ensuring operating plants achieve their goals of safety, reliability, availability, and efficiency by delivering timely solutions for both planned and unplanned events.

In this role, you will lead and execute projects assigned by the Engineering Manager in a safe, regulatory-compliant, and cost-effective manner, maximizing value for the customer. You will collaborate closely with other Support Engineers to respond to dynamic plant needs and drive continuous operational excellence.

How You'll Make an Impact (responsibilities)

• Serve as the primary technical resource for resolving operational and maintenance issues at O&M facilities across the Americas, providing real-time analysis, root cause investigations, and urgent outage support.
• Analyze plant and equipment performance data, access DCS and CMMS systems, and deliver professional reports with actionable recommendations to improve heat rate, efficiency, and long-term reliability.
• Interpret control logic, P&IDs, electrical schematics, and other technical drawings while collaborating with engineering teams to resolve design, maintenance, and operational challenges.
• Support outage planning using TMS and PCM systems, assist with BSOLs and other planning documentation, and coordinate with internal resource managers to secure personnel, tools, and logistics.
• Evaluate and recommend product modifications, provide feedback to engineering teams based on plant experience, and contribute to lessons learned across the fleet.
• Cross-train with fellow engineers, act as project delegate as needed, and utilize Siemens systems (PCM, SAP, WRIT) to investigate and resolve technical issues while maintaining strong communication between plants and HQ.

What You Bring (requirements)

• Bachelor of Science degree or equivalent experience in Engineering, Thermodynamics, Computer Science, Process Engineering, or Chemical Engineering.

• Minimum of 5 years of experience in Combined Cycle Power Plant operations, maintenance, plant engineering, or power plant commissioning.

• Hands-on knowledge of large rotating equipment, steam and gas turbine generators, DCS systems, electrical, instrumentation and control systems, mechanical systems, heat exchangers, water treatment plants, and cooling tower maintenance (planned and corrective).

• Motivated self-starter and collaborative team player, capable of identifying and completing tasks with minimal direction.

• Understanding of maintenance philosophies, with experience tracking key asset metrics such as MTBF, preparing CMMS reports, and recommending system enhancements as needed.

• Willingness to travel up to 25%, including extensive on-site presence during scheduled and unplanned outages, special projects, and customer meetings, often with short notice.

• Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave