Technical Support Engineer

Customer Support Officer – Telematics / IoT Solutions

Location: Delhi
Experience: 2–7 years

Company Overview:
Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Responsibilities:

• Establish and manage a nationwide network of service technicians for GPS tracking device installations on commercial vehicles.
• Coordinate daily installation and post-installation schedules across pan-India locations.
• Liaise with customers and field teams for scheduling and service updates.
• Manage all customer communications via email, mobile, and WhatsApp.
• Ensure service turnaround time (TAT) of 24–48 hours for installations and repairs.
• Raise repair invoices and manage associated documentation.
• Oversee inventory management for spares and consumables.
• Handle logistics of spare parts dispatch and return across India.
• Conduct training sessions for field technicians and support staff.
• Prepare and analyze monthly failure reports (technician/product/model/region-wise).
• Supervise and monitor repairs and troubleshooting of GPS devices.
• Manage report generation and updates through ERP.

Desired Profile:

• Minimum 2 years of experience in managing service networks for installation of automotive electrical accessories or GPS/IoT devices.
• Prior experience in Telematics / IoT / GPS-based tracking systems is highly preferred.
• Should possess a strong network of service technicians across 100+ locations.
• Computer proficient with solid Excel skills.
• Excellent communication, coordination, and analytical abilities.
• Skilled in handling customer escalations with professionalism and tact.
• Strong problem-solving and root-cause analysis capabilities.
• Willing to travel for recruitment, training, and management of technicians.

Apply Now: Send your CV to manvi.s@geotrackers.com with the subject line Application – Customer Support Officer (Telematics/IoT)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person