Technical Support Engineer

Located in Goodyear, 1stMILE is a pioneering FinTech (Financial Technology) company that's been transforming the
automotive industry for over 25 years. While other companies are just entering the space,
we've spent nearly three decades perfecting innovative financial software and technology
solutions that drive real results. As a leader in automotive FinTech, we combine the stability
of an established company with the energy and growth opportunities of a dynamic
technology innovator.

What We Do
We're not just another software company - we're a FinTech powerhouse that's
revolutionizing how automotive repair businesses handle their finances and operations.
Our SaaS solutions transform how shops manage their money, metrics, and growth. For
over 25 years, we've continuously evolved our cutting-edge financial technology to help
shop owners maximize their profitability and streamline their operations. By combining
advanced financial technology with deep industry expertise, we deliver solutions that drive
real bottom-line results for our clients.

We are looking for a Technical Support Engineer - Level I who will be responsible for assisting customers with product installations, troubleshooting, and providing technical support via phone, web-based tools, and email.

Responsibilities:

Help customers solve technical issues with our products
Answer questions from customers and prospective customers about the features and capabilities of our products
Follow standard practices and procedures when assisting customers
Document and maintain records in call tracking system of all information pertaining to customer problems or requests
Escalate cases in a timely manner as appropriate and act as a liaison between customers and Level II Support
Establish and maintain work habits that allow for the timely resolution of customer problems
Perform related duties as assigned

Qualifications:

AS/AA in a technical field OR a combination of experience, education, and training equivalent to a two-year degree
Experience with diagnosing and troubleshooting software problems in a customer support function
Experience with ticketing/CRM systems preferred
Strong technical and analytical skills
Must have excellent time management and customer service skills
Must work well in a team environment and maintain high standard of professional conduct
Experience with banking operations and credit card processing a plus

Ready to transform the automotive industry through innovative FinTech solutions? Join
1stMILE and be part of a company that is a leading financial technology and software
solutions provider.

This position description is a synopsis of the general duties required by this position. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member as some duties may be unplanned or unforeseeable responsibilities may arise.

1st Mile, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy) or any other characteristic protected by applicable local laws, regulations and ordinances. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.