Technical Support Engineer

Date: Nov 10, 2025

Location:

Doha, QA

Company: i4 Solutions W.L.L

Req ID: 2547

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties And Responsibilities

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC/demo to partners/end users
• Respond to after-hours support queries during assigned rotations and escalate issues if needed
  
  
  

Position Requirements

Key Competencies

Hands own experience in Design

Deploy LAN/WAN networks and very good Knowledge in cisco Wireless Technology

Routers and switches

Datacenter

ACI

Cisco DNA center

SDWAN

Firewalls

ISE and Solar Winds Network Management

Configuration

Troubleshooting and should understand the network architecture design and Deep understanding of networking protocols (e.g. Spanning-Tree, VPC, HSRP, BGP, OSPF, MPLS, QOS)

Qualifications/Skills

CCIE/CCNP - Wireless, R&S

Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience