Technical Support Engineer

1. Primary Technical Support : Act as the main technical contact for customers

and internal teams, offering expertise on Moxo features and troubleshooting2. issues (Level 2 Support).

Enterprise Support : Serve as the point of contact for enterprise customer

issues, including deployment coordination, app release, maintenance activities

and post-deployment support.

3. Ticket and Issue Management: Manage customer support tickets, set

expectations, and resolve issues via email, phone, or other communication

channels.

4. Cross-functional Collaboration: Work with engineering, solutions, and

DevOps teams to ensure quick and effective resolution of customer issues.

5. Technical Documentation : Create and maintain clear, accurate technical

documentation for both customers and internal teams.

6. Product Testing & Validation : Participate in automation processes, build

Moxo flows, feature testing, release validations, and other product-related

testing activities.

Job Types: Full-time, Fresher

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person